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Growth

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This month 38%

Drawing the chart

Goal achievement

Change vs last month (pts)

The month-end progress of every key result that was active that month, averaged. Growth habit KRs are left out here and counted on their own.

This month's achievement minus last month's. Left blank when there is no record for last month.

2 reset(s) left this half-year

Make sure anyone on the team can answer customer questions equally well

Customer experience

Key Result	Progress	Manage OKR
1. Turn 30 frequent questions into ready answers Ready answers 18/30	60% Ready answers 18/30
2. Reach 8 weeks of first replies sent within a day	40%
3. Get 2 new teammates handling questions on their own	15%
4. 사람마다 알려 주는 방법을 조금씩 바꿔 보면 더 잘 전달됩니다. Growth habit 4 of 10 weeks practised	40%

Only reviews your leader has completed.

H1 2026 review completed

The decision changed

Completed

Leader decision

Met

The agreed key results were done, or the evidence shows adjustments and alternatives where things were blocked.

Reason

The key results agreed for the first half were done, and the weeks that stalled show a changed reply order.

Leader comment

First replies kept getting faster. Next half-year let us look at cutting repeated questions together.

My comment

Your comment does not change the decision. If the decision changes you can comment again.